McDonald's

We shouldn't have stopped there... the wait was enormous... the toilets are best avoided...

The team was extremely disorganized. There was over an hour's wait at the drive-thru even though it wasn't very busy. It was a disaster! I've never seen anything like it, not even in the center of Rennes! I'm never going back here again!

These are photos of my burger, with burnt onions inside, if only that were the only problem. The sauces weren't right, the sandwich was completely ruined, the large fries had the same amount as the small ones, etc. We ordered through Uber Eats; otherwise, I would have returned the order. Unacceptable!

I apparently ordered fries with extra Chinese sauce. Disgusting! I just got a "sorry, oops." Major hygiene problem. At 11:45 am, far from being a rush, almost all the tables were dirty and the floor was sticky inside. At noon, an employee decided to clean the terrace with a hose and scrub with a broom 🤣🤣🤣 It's so logical. At least one thing will be clean.

Cardboard sandwiches, overcooked and served cold at the table, inedible; the state of the toilets was appalling; orders weren't respected; employees were left to their own devices—one of the worst culinary experiences of my life. And yet, we know we're not going there expecting a gourmet meal, but this is a public health disaster...horrible.

Wait time of over 30 minutes even though there were 10 people in the restaurant. Fries were barely cooked and a bit stingy with the portion size. The burgers looked like they were made by Gilbert Montagné himself… The ice cream had already melted because the bag with the burgers was on top. Very disappointed with McDonald's Bruz.

Originally, it was supposed to be a quick stop to pick up takeout for the whole family. We waited over half an hour to be served after ordering, but I can well imagine that a Saturday at the start of the holidays didn't help. However, once we left in the car, we realized that one of the hamburgers we ordered had been replaced with nuggets and that the drinks were half empty and without ice. It was impossible to go back and correct these mistakes, so we felt like we'd been ripped off because the kitchen staff couldn't organize themselves or manage the flow of customers. To top it all off, while we waited, we noticed that not only were the restrooms in a deplorable state, but the restaurant floor hadn't been cleaned of spilled food (we had to step over a small river of soda to get out). In short, a very bad experience. This franchise won't be seeing us again anytime soon.

Fast food in name only, order placed at 1:38pm, served at 2:19pm and to top it all off, cold hamburger and missing sauce.

There's always something missing. The people hired were super friendly, but throughout the year... when we use the drive-thru, our order is NEVER complete.

Worst McDonald's experience ever. 30-minute wait, half the items missing, and a disastrous customer service representative.

The person who took my order took the time to explain the menu to me thoroughly, and I thanked them for being attentive and helpful. However, the cashier seemed a bit confused. I took out my Edenred card and asked if I could pay with it. She replied that there was no problem, and I told her to process the €25 charge, which she did. The card didn't work. I asked her to wait so I could check my balance on the app and see how much I could spend and what would be deducted. I realized it had been used earlier that day, so my balance was lower, which explains the refusal. When I checked the app, she told me I would have to process the payment. I replied that I would have to wait while I checked my balance. She only cared about getting paid, not about my problem, and after paying, not even a thank you or good evening, nothing. Frankly, it's disheartening to be so ungrateful, especially since she wasted 2 minutes. Her obsession was to see me leave. Well done, team! After all, I get home and I notice that there's a packet of fries tucked in and the other lying down in the bag. The preparation leaves much to be desired: the burgers were wedged on the right, the fries on the left, and a bag of fries was wedged between them, lying flat. This wasn't due to spillage during transport, but rather poor preparation. And to top it all off, I ordered an Extreme McMuffin, which was absolutely disgusting. The supposedly juicy steaks, as advertised on the poster, were far from juicy; they were as hard as rocks. Frankly, avoid this McDonald's in Ker Lann, Rennes. It's becoming an environmental disaster. Living nearby, I find it degrading and shameful to serve such a menu. This will be my last experience. Sincerely...

Worst McDonald's ever We arrived at the drive-thru around 10:50 PM on a Thursday. We waited almost an hour to be served, even though neither the restaurant nor the drive-thru was crowded. We saw several employees moving around a lot without actually helping with any of our orders. I think you could save on air conditioning with a team that's so idle... Finally, the order arrived with appalling service. Not a word about the wait, no friendliness, and of course, no gesture of goodwill (don't even dream about it). Of course, the sauces were missing, the drink was spilled, and the sandwiches looked like they'd just come back from a rugby scrum. Naturally, the order was cold. Either it's a staffing issue or a management problem, but judging by other reviews, it seems to be a recurring problem. I don't understand why nothing is being done to find a solution. It's difficult working in the restaurant industry, but a breakdown like this is unacceptable. Having worked in the sector myself, I'll definitely be back and hope my next visit leaves me with a better impression than that of a cold, barely cooked French fry soaked in iced tea.

I don't recommend the drive-thru. It took 45 minutes to place an order and 15 minutes to get to the payment area, even though there weren't many people there. I mentioned it to the cashier, and she told me that if I wasn't happy, I shouldn't have come. I'll take her advice and tell others about it.

After waiting 50 minutes at the drive-thru, even though the restaurant wasn't busy, an employee had the nerve to tell us that if we weren't happy, we shouldn't come to McDonald's. I think we'll take her advice and go to another restaurant!